Customer Service Representatives

 
Location: Southfield, Michigan
Posted On: 9/6/2017
Job Code: 57304-1
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Job Description
 
Customer Service Representative
Provide service and information to customers regarding Client products (specifically Statement of Health), including explaining status of requests. Responsibilities include: Provide service to customers who submit a Statement of Health through Client by responding to requests via telephone regarding application process. Research and respond to requests and discuss options regarding various aspects of the application; for example, status of application, questions on how to complete form, etc. Work at all times to enhance and strengthen the relationship between the customer and Client; Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills. Skills required include: Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products; Excellent oral & written communication skills; Superior telephone etiquette; Excellent listening skills and ability to articulate ideas; Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of MetLife; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers; Strong organizational skills; Strong ability to multi-task; Demonstrated ability to manage stress; Basic computer skills; Ability to “think out of the box” to generate innovative process improvements; Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Must be able to work at any time between the hours of 8:00 AM and 6:00 PM.

Additional skills and competencies required: • Dependable – Work Monday through Friday • Ability to work until 6pm • Ability to work overtime as needed • Experience with customer service • PC Knowledge required - data entry skills • Excellent oral and written communication skills • Work with confidential information • Ability to deal with people in stressful situations • Takes personal accountability for follow through on customer commitments • Maintain production and quality standards Skills: Category Name Required Experience No items to display. Additional Skills: Additional skills and competencies required: • Dependable – Work Monday through Friday • Ability to work until 6pm • Ability to work overtime as needed • Experience with customer service • PC Knowledge required - data entry skills • Excellent oral and written communication skills • Work with confidential information • Ability to deal with people in stressful situations • Takes personal accountability for follow through on customer commitments • Maintain production and quality standards

Aayush Joshi
aayush.joshi@collabera.com
973-288-7926
Category:Non-IT  code:new
 
 
Job Requirements
 
 
Call Centre, Customer Service
 

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Aayush Joshi
 
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