Help Desk Support/ Technical Support Representativ

 
Location: Augusta, Georgia
Posted On: 9/6/2017
Job Code: 5253_HD_Augusta,GA
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Job Description
 
•Initial point of contact for customers via telephone, email or live chat to provide support of loan originating/underwriting, servicing, and other mortgage related support for client applications
•Provides support of software, systems, and/or applications.
•Assists with navigating around application menus, may be required to remote into customer's computer.
•Troubleshoot basic Internet Explorer settings as needed.
•Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
•Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business while adhering to our procedures and guidelines.
•Escalates complex problems to the appropriate support groups when appropriate.
Category:Non-IT  code:new
 
 
Job Requirements
 
 
•High School Diploma or equivalent required.
•Previous computer technical support preferred.
•A+, MCP, other industry identified certifications are preferred.
•Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
•Understanding of Active Directory to unlock and reset passwords.
•Proficient with troubleshooting all Windows Operating systems
•Candidates need to have prior mortgage knowledge (how to calculate, mortgage terminology, worked previously for a mortgage company, etc.)
•Ability to troubleshoot and resolve issues.
•Ability to communicate clearly and professionally, both verbally and in writing.
•Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.
 

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Recruiter
Khushbu Darji
 
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