Service Desk Analyst

Location: Singapore, Singapore City
Posted On: 11/23/2017
Job Code: Service Desk Analyst
Job Description
• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and improve customer satisfaction.
• Prompt response to queries via voicemail/email/fax.
• Accurate assessment/ resolution of problems; provide first level support to troubleshoot and solve technical problems.
• Regular updates for follow up actions & problem status; escalation of problems to second level when required.
• Work with Team Lead to feedback and/or improve processes.
Category:Non-IT  code:new
Job Requirements
• Troubleshooting.

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