Customer Support Representative

 
Location: El Paso, Texas
Posted On: 8/12/2017
Job Code: 4831_CustomerSupport
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Job Description
 
• Works under close supervision to answer routine questions regarding company products and services.
• Responds to customers by following standard scripts and procedures.
• Answers initial customer calls and answers routine questions
• Responds to customer concerns by following standard scripts and procedures
• Directs callers to appropriate resources and personnel
• Solves simple customer problems
• Escalates complex questions to more senior representatives
• Documents customer concerns and escalates concerns to appropriate channels in a timely manner

To apply for this position please send your resume to Anshika Jadon (Technical Recruiter) at anshika.jadon@collabera.com or you can call at 973-288-7931.

Job related keywords:
Customer Service Representative Jobs, Call Center Representative Jobs, Customer Support Specialist Jobs, Customer Support Representative Jobs, Customer Service Specialist Jobs, Call Center Agent Jobs, Call Center Specialist Jobs
Category:IT  code:new
 
 
Job Requirements
 
 
• Customer Case Management, Interact with customers via various methods- written and verbal, order entry, shipping status inquiries, and order management
• Administrative duties including managing reports, providing updates, etc
 

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Recruiter
Anshika Jadon
 
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