Business Analyst

 
Location: Celebration, Florida
Posted On: 8/12/2017
Job Code: 2908_BA_FL
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Job Description
 
Description:
Business Analysts act as key participants in the data collection, analysis and transformation process. Successful candidates will possess strong skills in statistical analysis, MS Excel and/or database processing

Responsibilities:
-Review historical call data (calls received, calls answered, associated metrics) and conduct regression/correlation analysis to validate and refine current workload forecast model
-Assist with development of new labor reporting/dashboards (related to projected call volume, key metrics and headcount)
Basic Qualifications:
-High proficiency with Tableau
-Experience / knowledge of model techniques and methods
-Experience with SQL
-Experience with SAP
-Experience with Modeling, Data collection and Fiscal Analysis
Preferred Qualifications -Knowledge of contact centers and associated metrics
-Forecasting experience

Required Education Four-year degree in field such as Information Technology

Preferred Education Master's degree

Additional Information STRONG POSSIBILITY OF EXTENSION BASED ON PERFORMANCE AND BUDGET.
Category:Non-IT  code:new
 
 
Job Requirements
 
 
Business Analyst,MS Excel
 

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Contact Details
 
Recruiter
Shahnawaz Khan
 
Phone
 
 
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