Field Technical Support Rep

Location: Santa Clara, California
Posted On: 8/10/2017
Job Code: FSTech_HP_01
Job Description
Title/Job ID: Field Technical Spt Rep IV Tier 3 (4150)
Location: Santa Clara, CA 95050
Duration: 2 years
1st shift, onsite hardware technical support to perform troubleshooting and repair in a fast-paced environment supporting Proliant Servers. Successful candidate should have experience performing hardware troubleshooting, repairs, and firmware updates on Industry Standard Servers. Excellent customer skills, administration, and attention to detail are required. Experience with Proliant Servers is a plus. This job is for a Data Center, Industry Standard Server (ISS) Service Engineer. The Service Engineer must be capable of troubleshooting, repairing and retesting Servers not PCs or Printers. Some refer to this as Enterprise service repair engineers. The engineer must also be capable of handling difficult customer situations with down equipment and must be capable of clear communication of their ability to handle the repair. The same engineer may be called upon to work on basic networking equipment or attached basic Storage devices. The Engineer could be called upon to preform or assist on installations of servers, storage and network equipment and possibly relocations. The Engineer may be asked to work in a single data center or may be ask to travel from site to site during the day and could cover a very large metropolitan geography
• Within the family there is a range of technical and managerial customer on-site functions.
• The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments.
• The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments.
• Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.
• Provides direct post-sales systems on site technical support for reactive and proactive customers.
• Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.
• Jobs are responsible for Total Customer Experience as well as the revenue growth, profitability, and account retention.
• Senior: Applies extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways.
• Comprehensive understanding of the general/technical aspects of the job.
• Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions.
• Work is completed with minimal supervision and assignments may be completed without established procedures.
• May determine methods and procedures for new assignments.
• Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience.
• Experience with support of full range of IT products in Customer base.

Send me your resume at or call now on 973-841-2082 asap.
Category:IT  code:new
Job Requirements
Azure, Networking,Technical Support, ProLiant Server, Blade Server, Server

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Contact Details
Abhijit Junnarkar