Location: Charlotte, North Carolina
Posted On: 8/10/2017
Job Code: 3298_Enginners_NC
Job Description
Job Description: Operation technician supporting a global, cross-functional, multi-platform videoconferencing environment.

Support and problem solving activities:
• Must have a proficiency in building and coding of video conferencing components, platforms, interfaces, and development tools.

Technical Expertise:
• Comprehensive knowledge of desktop clients for voice and video
• In-depth knowledge of voice and video products APIs
• Video and Voice integration experience with Acano, Sonus, Cisco TelePresence, Avaya, Genesys, NICE and Tandberg systems.
• Expert in audio and video equipment including; Biamp, AMX and AMX coding, Cisco TelePresence and video monitors.

• 5+ years of support experience with Break/Fix responsibilities on the video conferencing, networking and OS level
• 5+ years of experience operational support for multi-vendor video conferencing rooms at a large enterprise
• Knowledge of fault diagnosis of Biamp, AMX, Telepresence, and other video conferencing equipment
• Work with architecture, engineering and product management teams to measure and monitor call and infrastructure health
• Monitor application/infrastructure for alerts, including alerts from downstream components (Telephony, and Storage)
• Triage application alerts and take appropriate action for resolution
• Perform housekeeping functions on room systems/ infrastructure (i.e. daily health checks)
• Monitor capacity and performance
• Provide Level 2/3 support, own incident to closure
• Work with vendors (L4) for incident restoral/resolution
• Work with component support teams (i.e DB, Voice/Network and Storage)to coordinate activities for remediation of issues
• Incident Management, including installing, configuring and troubleshooting issues.
• Manage the development environment
• Documentation for operational support (i.e. Playbooks)
• Primary for Problem Management including diagnostics
• Video conferencing measurement including monitoring, analyzing and reporting on the performance
• Implementation and post-validation of changes
Qualification Rating
Must Have
and 6 Yrs.
Infrastructure Integration
and 6 Yrs.
Voice Infrastructure
and 6 Yrs.
Category:IT  code:new
Job Requirements

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Contact Details
Harish Rawat
E-mail Address