Help Desk Support

Location: New York, New York
Posted On: 8/10/2017
Job Code: 2624_Helpdesk_NY
Job Description

Technology Infrastructure

o Trading Support Technician's role is to support and maintain in-house computer systems, desktops, access, citrix servers, applications and peripherals. This includes installing, diagnosing, repairing, maintaining, upgrading hardware and equipment while ensuring optimal user experience and performance, remote support of user outside our site support . The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Job also will have on call assistance for our clients in states outside onsite support technicians area.
Other responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Assist in developing strategies and capacity planning for future computer hardware needs.
• Support development and implementation of new technology in the trading environment
• Application support for internal build software
• Technical support on-site or via phone or email
• Install or repair Windows or Macintosh computers with standardized applications and networking software, diagnosing and solving problems that develop in their operations.
• Respond to user questions and explain the operation of network applications and equipment.
• Assist in the maintenance of standards and documentation.
• Performs analytical, technical, and administrative work in planning, installing, supporting computer equipment and software under moderate supervision.
• Resolves and researching complex issues within the trading environment involving Desktops and Citrix platforms.
• Consult with end users to determine optimal configuration of equipment and applications.
• You will be expected to exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.

Candidates must have 5 years plus experience in a fast pace environment.

Knowledge in the following is required;
• Market data
• Hardware knowledge for laptops, desktop, servers, blackberries, networking
• Window 7 and Windows XP
• MS Office 2007, 2010, 2013
The following would be a plus
• Windows server 2003 and 2008
• SQL Client
• Perforce
• Citrix Certification



Must Have


Trading Platforms

and 5 Yrs.

Operating Systems

and 5 Yrs.


Desktop Support

and 5 Yrs.
Category:IT  code:new
Job Requirements
Citrix,MS Access,MS Office,Networking,Powershell,SQL,Technical Support,Training,Windows 98,Windows XP

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Contact Details
Akash Sharma
E-mail Address