Collections Associate

Location: Collegeville, Pennsylvania
Posted On: 8/10/2017
Job Code: 8223_CA_PA
Job Description
Job Description: :
• Place inbound and outbound calls through an auto dialer system to negotiate and collect dishonored checks and past due or over-limit credit/debit card accounts.
• Works with customer to negotiate a repayment arrangement in a minimal number of contacts.
• Updates customer’s contact and account information during each contact.
• Responsible for account research, including skip tracing, through the use of online credit bureaus and other systems.
• Maintains control of the conversation with customer at all times. Follows basic call flow and handling procedures while adapting to each conversation using the phone skills and techniques learned during training.
• When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
• May provide guidance and/or mentoring to less experienced Collections Representatives.
• Requires ability to navigate a computerized data entry system or other relevant applications
• Working knowledge of collection laws, bankruptcy requirements and guidelines
• Able to work with data entry systems, credit bureau reports and collection techniques
• Excellent customer service and telephone skills
• Excellent verbal and written communication skills
Category:IT  code:new
Job Requirements
Training, Research

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Niño Marcelino