Customer Care Specialist

 
Location: Deer Park, Texas
Posted On: 8/9/2017
Job Code: 2426_CCS_TX
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Job Description
 
Job Description:
Job Title : Customer Care Specialist
Location : Deer Park, TX 77536
Duration : 12 Months (high possibility of extension)

Role Summary:
• The Customer Care Specialist will be a critical member of the Customer Care team, having direct and immediate effects on financial performance, growth & customer loyalty.
• The successful candidate will be responsible for flow quotation, order booking, order managements and customer communications.
• In this role, the individual will make decisions and drive actions to resolve issues preventing on time completion of quotes and orders under their care.

Essential Responsibilities:
• Respond to request for price list and lead time quote and actively follow through to conclusion
• Own order management throughout all phases of order execution for orders assigned. This includes proactively taking actions to minimize blocked orders and turnaround time by attending team meetings, identifying potential issues to the appropriate function for action, and escalating issues that cannot be resolved at the lowest level.
• Drive coordination across all entities involved in all orders assigned to the individual to guarantee on-time, complete and accurate order booking and fulfillment
• Act as the single point of contact for all customers inquiring to flow orders including but not limited to price, availability, lead times, order status, material returns and replacement, expediting.
• Own order entry of all orders assigned.
Category:IT  code:new
 
 
Job Requirements
 
 
Qualifications/ Requirements:
• Associate’s Degree from an accredited university or college (or High School Diploma / GED with a minimum 4 years of experience in a sales or customer care experience in oil & gas, power, heavy equipment, or automation & controls product planning and/or customer service capacity)
 

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Contact Details
 
Recruiter
Anand Singh
 
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