Support Desk Technologist

 
Location: Madison, Wisconsin
Posted On: 8/9/2017
Job Code: 53204
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Job Description
 
Excellent customer service - looking for a highly customer focused individual.
Excellent communication skills.
Good verbal communication between integrated teams is essential to our success.
Must provide feedback to Level 1 support for continuous process improvement.
Written communication in the form of Knowledgebase updates and email communication.
Communicate support activity via analytical/metrics reports to management.
Ability to monitor and interpret the Error Queue and Workflow Failure monitoring and correction.
Must be able to quickly understand technical concepts. Must enjoy problem solving, perform triage, and take ownership for incident life-cycle process in Claim Center.
Must be professional, patient and helpful.
Must be able to learn Gosu fundamentals, we will teach.
Organizational skills are essential. Must be Organized!
Will run weekly Metrics reports to track tickets.
Experience supporting a Complex Vendor or Custom Applications (Our application is integrated with several other applications)
Possibility for Guidewire (Gosu) Programming exists for the right candidates.
Other applications are often the source of the problem.
Experience supporting one or several of these would be preferred
Category:IT  code:new
 
 
Job Requirements
 
 
Experience supporting a Complex Vendor or Custom Applications (Our application is integrated with several other applications)
Must provide feedback to Level 1 support for continuous process improvement.
 

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Geet
 
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