Facilities Technician

Location: Jacksonville, Florida
Posted On: 8/9/2017
Job Code: 7465_FT_FL
Job Description
• Client Relationship Management Serve as the primary customer contact for equipment support and service Coordinate Move process Provide on-going end user training on equipment Services Delivery Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
• Break-fix activities account for 70% of role responsibilities Provide IP address support Perform basic equipment problem diagnosis Point of contact for equipment removal and delivery for onsite support Contact service as required.
• Utilize Client web-based applications as required to include Service Call Handling Accurate call reporting on Equipment in Client designated systems Remote Service call onsite support Driving Download and install printer drivers on end-user equipment Perform printer mapping to PC as required Escalate printer network issues to appropriate resource Physical as well as remote device management and control Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
• Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise Non-Client device management as required Perform remote device monitoring and remote solve (Client Device Management)
Category:Non-IT  code:new
Job Requirements
COM,DOS,EJB,Management,MS Access,Training

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Contact Details
Sandeep Negi
E-mail Address