Customer Support

 
Location: South Jordan, Utah
Posted On: 8/9/2017
Job Code: 7401_CS_UT
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Job Description
 
Description
• Establish and maintain effective relationships in order to deliver world class service to our clients.
• Handle incoming phone calls from financial advisors and branch employees related to Insurance Licensing, Order Desk, and Policy Services.
• Utilize various internal and external resources and tools to provide information and resolve issues.
• Follow established procedures to route processing requests to the appropriate processing teams and to escalate inquiries for further research.
• Ability to multi-task and manage time effectively
• Ability to establish and maintain positive client relationships
• Ability to diagnose and solve problems creatively
• Ability to recognize and diffuse potential issues and/or difficult interactions
• Excellent communication (written and oral) and listening skills
• Desire and ability to learn quickly and apply knowledge to various situations
• Minimum 6 months call center or phone interaction experience
• Bachelor’s degree or minimum 2 years financial industry experience
Category:IT  code:new
 
 
Job Requirements
 
 
Management, Research
 

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Contact Details
 
Recruiter
Joseph Tuason
 
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E-mail Address
 
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