User support/HelpDesk

Location: Madison, Wisconsin
Posted On: 8/9/2017
Job Code: 2202|_US_WI
Job Description
• Excellent customer service - looking for a highly customer focused individual.
• Excellent communication skills.
• Good verbal communication between integrated teams is essential to our success.
• Must provide feedback to Level 1 support for continuous process improvement.
• Written communication in the form of Knowledgebase updates and email communication.
• Communicate support activity via analytical/metrics reports to management.
• Must be able to quickly understand technical concepts. Must enjoy problem solving, perform triage, and take ownership for incident life-cycle process in Claim Center.
• Must be professional, patient and helpful.
• Will run weekly Metrics reports to track tickets.
• Experience supporting a Complex Vendor or Custom Applications (Our application is integrated with several other applications)
• Other applications are often the source of the problem. The job requires them to learn the triage skills necessary to route the ticket to the proper team.
• Experience supporting one or several of these would be preferred
Category:IT  code:new
Job Requirements
Management, COM, er

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Contact Details
Pavel Kar
E-mail Address