Support Lead

Location: Mooresville, North Carolina
Posted On: 8/9/2017
Job Code: 2345_SL_NC
Job Description
• •Minimum 5+ Years of Client Commerce Development or Support Experience
• •Minimum 2+ Years of experience in production support for a customer facing ecommerce application
• •Strong experience in problem diagnosis and creative problem-solving skills
• •Provide on-call support (weekly rotation) during non-business hours.
• •Evaluate and increase application software effectiveness by suggesting best practices and identify performance improvement opportunities.
• •Collaborate and work closely with business analysts, development teams and team members to provide IT and business-specific knowledge and expertise, and create solutions that are aligned with business directives.
• •Create reusable knowledge articles, how to guides for commonly occurring issues.
• •Provide solutions for recurring problems and track to closure.
• •Participate in application design discussions and Knowledge transfer sessions.
Category:IT  code:new
Job Requirements
Business Analyst

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Contact Details
Nishant Ahuja
E-mail Address