Customer Service Representative (Call Center Exper

 
Location: Mason, Ohio
Posted On: 8/8/2017
Job Code: 7247267
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Job Description
 
Generic Job Title: Consumer Services Specialist
Duration: 6 Months of contract- Contract To Hire opportunity
Location: Mason, OH 45040
Start Date: August 21,2017

GENERAL FUNCTION:
The Consumer Services provides telephone and email support.

DUTIES & RESPONSIBILITIES:
• Places orders and checks status of orders.
• Participates in assigned projects within and outside the department.
• Partners with Vendor Consultants to research substitutions and alternatives with products that are unavailable or backordered.
• Understand other functional areas to assist caller with concerns
• Assist supervisor/trainer with new hire on-the-job training.

SCHEDULE:
Hours of Operations is from M-F 9:00 AM -5:30 PM; However, hours may eventually be extended and candidates will need to be flexible with later hours as well.

Training is from Monday – Friday – 8:30 AM -5:30 PM
Category:Non-IT  code:new
 
 
Job Requirements
 
 
Knowledge & Skills:
• Excellent telephone techniques, which includes employing courteous language and proper grammar. - Excellent verbal and written communication skills.
• Excellent active listening and comprehension skills.
• Ability to demonstrate empathy to the caller’s situation
• Ability to negotiate win/win resolutions.
• Ability to multi-task and to prioritize handling of issues in a high stress/high pressure work environment.
• Ability to maintain composure when dealing with irate customers and to know when escalation is necessary.
• Proficient computer skills required.
• Must be able to work extended business hours and weekend hours on a rotating basis.

MINIMUM REQUIREMENTS:
• 1-2 years call center experience preferred.
• 2 or more years Customer Service experience.
• Must be able to type 50 wpm

EDUCATION: HS Diploma
 

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Contact Details
 
Recruiter
Aleli Balais
 
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E-mail Address
 
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