Help Desk Support

Location: Chester, Virginia
Posted On: 8/8/2017
Job Code: HelpDesk
Job Description
Client: Financial Services
Duration: 12 months (Possible extension)
Title: Help Desk Support
Location: Richmond, VA - Position will start at MDC (Chester, VA) then be moved late 2017/earlier 2018 to Knolls (Glen Allen, VA)

Manager’s Comment:
• Seeking a customer service oriented Help Desk Engineer to provide technical support to users in an efficient and accurate manner.
• You will be considered as the firm’s front line and you will solve basic technical problems while providing support for all assigned areas.
• The goal is to make sure that associate value is maintained to the standards set forth by the company.

• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the helpdesk tracking software
• Document internal procedures
• Assist with onboarding of new users
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required
Category:IT  code:new
Job Requirements
Basic Qualifications:
• High School Diploma, GED, equivalent certification or military experience
• At least 1 year of help desk support experience
• Fluent in English

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Contact Details
Anshika Shrivastav