Customer Service Representatives

Location: Detroit, Michigan
Posted On: 8/8/2017
Job Code: 3456_CSR_DT
Job Description
Principle Duties and Responsibilities:
- Act as client’s first trusted source for coordinating activities and resources that enable members to get the right care at the right time
- Collaborate with team members to deliver best possible service experience
- Assist with coordination of services with providers
- Engage prospective participants in a discussion around program benefits and enrollment
- Schedules Initial Appointments, as appropriate
- Handles member’s questions regarding group wellness solutions and requirements.
- Assist members with incentive reward questions
- Support members with pedometer inquiries (technical, ordering, replacement)
- Provide navigation/support for member portal interaction
- Process referrals to appropriate programs from providers, members, consultants
- Conducts Member Satisfaction Surveys once member successfully completes program
- Research and document member contact information to facilitate outbound calls to members
- Responding to written email inquiries regarding wellness programs
- Responding to written email inquiries regarding incentive management activities and contract compliance impact
- Facilitate claim payment for related program benefits
- Other responsibilities include processing member Qualification Form, validating wellness form disposition, opening/sorting mail, updating member record
- Create and/or prepare all reports/spreadsheets as assigned
- Participates in the development of Policies and Procedures under direction of supervisor
- Assist in the training of new Engagement Specialists in assigned area
- Assist in the other projects and duties as assigned

- Bachelor Degree in related field (required)
- 3-5 years work experience in customer service/sales (required)
- 2-3 years work experience in inbound/outbound call center (preferred)
- Motivational training experience (preferred)
- Working knowledge of medical terminology
Category:Non-IT  code:new
Job Requirements

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Contact Details
Nidhi Gupta
E-mail Address