Customer Data Quality Analyst

Location: Plano, Texas
Posted On: 8/8/2017
Job Code: Customer Data Qualit
Job Description
Position: Customer Data Quality Analyst
Location: Plano, TX 75024
Duration: 6+ months of contract (with potential to extend or convert to full time depending on performance and business needs)

Job description:
• The Business Intelligence organization manages business (non-technical) functionality of the enterprise customer master database.
• This is an ongoing core-support effort with some dependencies on other projects which affect team workload

Major areas of responsibility for this group include:
• Performing manual data corrections, both proactively and in responsive to problem tickets.
• Identifying data-quality trends which may indicate application or system-integration defects.
• Working with information-technology resources to perform root-cause analysis for incorrect data.
• Tracking identified data-quality issues for resolution.
• Coordinating with information-technology resources to prioritize system/integration issues for resolution.
• Developing and maintaining procedural documentation around data-corrections processes.
• Representing the BI organization on initiatives which impact customer data.
• Developing and executing user-acceptance and regression test plans for defect fixes, enhancements, and project implementations.
• Training incoming team members in these job functions.
• Participating in other Business Intelligence data-quality initiatives as needed.
• The training period is extensive due to the complexity of the applications and research requirements, so the first few months of work are primarily data-entry, with new responsibilities added as the resource becomes proficient in each new task.
• Will interact with Business Intelligence, Business Technology Solutions, Customer Assistance Centers, CSC Operations, Legal / Compliance, Other business groups as needed/appropriate,
• Will take the lead once Xenia leaves the role, but not initially

Must Haves:
• Typing ~30 WPM
• Proficiency with Office applications
• Tech-savvy (will be utilizing 6+ enterprise application + Office)
• Basic data-analysis aptitude
• Willingness to travel to Torrance for several periods of training (week at a time)
• Organized
• Detail-oriented
• Conscientious
• Logical
• An effective verbal and written communicator
• Not expecting to do coding, programming, or any other hands-on technical work
• Able to create and maintain documents
• One nice-to-have would be experience is creating and executing user-acceptance tests, but that can be trained for.

Preferred/ Nice-to-haves:
• Experience with Access databases
• Hyperion and/or SQL
• Experience with integrated enterprise applications
• Experience with basic compliance requirements in finance industry
• Recent college graduate would be preferred
Category:IT  code:new
Job Requirements
Access, .NET, Training, Office, Word, Research, Hyperion, Compliance, Excel, SQL

Not Ready to Apply?
Contact Details
Shienna Bicera