Help Desk Support

Location: Chester, Virginia
Posted On: 8/8/2017
Job Code: 2430_hds_rva
Job Description
Industry : Major Financial Client
Work Location : Chester-2383
Job Title : Help Desk Specialist
Duration : 12 months (Possible Extensions)

Candidates must sit onsite in Richmond, VA - Position will start at MDC (Chester, VA) then be moved late 2017/earlier 2018 to Knolls (Glen Allen, VA)
Training class will start ASAP (started on 8/1) and will go live on 9/1/17. Additional training will be provided for candidates.
*Training will be Monday - Friday 8a - 5p*
Client is seeking a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front line and you will solve basic technical problems while providing support for all assigned areas.

• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the helpdesk tracking software
• Document internal procedures
• Assist with onboarding of new users
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required

Must Have:
• At least 1 year of help desk support experience
• Fluent in English
Category:IT  code:new
Job Requirements
IT Technical Support, Troubleshooting

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Contact Details
Funny Chavda
E-mail Address