Sales Support Specialist

Location: Canton, Ohio
Posted On: 8/4/2017
Job Code: 2510_Sales_OH
Job Description
Job opportunity with Banking client in Canton, OH

In a Financial Services Contact Center environment, the CLC Sales Support Associate processes new loan applications taken by the Phone and Internet channels. The CLC Sales Support Associate will work as the liaison between the client and Underwriting Department gathering information necessary for credit decisions, as well as resolving internal and external client inquiries and concerns. The Associate will build and strengthen relationships with new and existing clients by recognizing cross-selling opportunities in a fast-paced environment

• Respond to inbound calls and make outbound calls to relay credit decisions. (i.e., approved, declined, counter offer, etc.)
• Work with clients to resolve any issues and /or questions that arise during application process. Ability to problem solve and offer alternatives to clients.
• Problem solving skills to include offering guidance to clients on where/who to contact to ensure proper and timely resolution.
• Work in a virtual environment building and strengthening relationships with new and existing clients by recognizing cross-selling opportunities in a fast-paced environment.
• Actively promote and refer Client’s products and services and effectively refer clients to the appropriate sales source for sale closure.
• Partner with the branches to schedule closing appointments. Ensure client and branch representative are well informed of all approval conditions to guarantee quick turnaround and satisfied clients.
• Order loan documents.
• Meet and exceed individual performance goals and contribute to the overall success of the team
Category:Non-IT  code:new
Job Requirements
• High School Diploma
• Two years customer service experience
• One year cross sell and/or direct sales experience
• Excellent written and oral communication skills
• Strong organizational and time management skills.

To apply, please call Vishal Akhani at 973-774-7810 or email at

Not Ready to Apply?
Contact Details
Vishal Akhani