Help Desk Support

Location: Plano, Texas
Posted On: 8/4/2017
Job Code: HelpDesk
Job Description
Manager’s Comment:
Client: Financial Services
Duration: 12 months (Possible extension)
Title: Help Desk Support
Location: Plano, TX


Seeking a customer service oriented Help Desk Engineer to provide technical support to users in an efficient and accurate manner.
You will be considered as the firm’s front line and you will solve basic technical problems while providing support for all assigned areas.

• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the helpdesk tracking software
• Document internal procedures
• Assist with onboarding of new users
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required
Category:IT  code:new
Job Requirements
• At least 1 year of help desk support experience
• Fluent in English

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Contact Details
Anshika Shrivastav