Customer Service Coordinator

Location: Dublin, Ohio
Posted On: 8/4/2017
Job Code: 5470_CSR_OH
Job Description
Description Of Work:
• Small office type environment with phone monitoring/recording capabilities in an off-site location
• Resolves client issues, concerns and inquiries through phone, fax and email regarding processes and policy
• Receiving in bound calls from pharmacy customers in regard to product inquiries and orders. (35-50 calls per person per day)
• Working closely with customers and manufacturers to procure and drop ship Home Healthcare product to our customers
• Order placement with the manufacturer and follow up to confirm receipt and satisfaction by the customer
• Return processing for Home Healthcare drop ship orders
• Interactive Intelligence phone metric tracking for productivity of calls received and drop ship orders placed.
• Outbound calls for new items or special promotions to key customers. Attendance at Manufacturer in-services for education on new products
• Provides enhanced customer service upon receiving incoming inquiries from Executives (SVPs and above)
• The Coordinator position reports to the Supervisor of the Home Healthcare Drop Ship Customer Support
• System experience with: MS Office, focusing on Excel, Word, Access, and Outlook. Currently on the Interactive Intelligence Phone System
Category:IT  code:new
Job Requirements
• Associate’s degree required
• 2-4 years’ experience in a customer service oriented role required
• Prior computer experience using Office systems required
• Understanding of Home Healthcare products helpful
• Strong interpersonal skills and customer service experience a must
• Ease of rapport with diverse personalities
• Detail oriented and ability to work cohesively in a team environment
• Call center, medical background, and bi-lingual helpful but not required

Good Knowledge of Excel and word is required.

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Contact Details
Devyanshu Agrawal