Help Desk Services Associate

 
Location: Buffalo, New York
Posted On: 8/4/2017
Job Code: 4262_HDS_NY
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Job Description
 
Description
• An entry level position requiring an IT Associates, Bachelor’s degree or IT Certification or equivalent experience.
• 1 to 3 years’ experience in a Helpdesk or Customer Service environment.
• Responsible for providing technical phone based support, laptop, desktop, printer and network connectivity issues as well as applications throughout the Corporate and Client Enterprise.
• A Day In the Life Of First Level Representative Responsible for providing technical support, laptop, desktop, printer and network connectivity issues as well as application support throughout the Corporate and Client Enterprise.
• Position’s focus is on technical phone support to our internal Key Employees.
• Phone Based Support Answer incoming client calls on a wired headset at your desk, average 25-40 calls per day Perform initial problem determination by asking client trouble shooting questions.
• Utilize Service Manager to find appropriate Knowledge article to use Document clients call and steps taken in Service Manager Stay informed.
Category:IT  code:new
 
 
Job Requirements
 
 
Technical Support, Focus, Management
 

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Contact Details
 
Recruiter
Rikib Dey
 
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