Accounting Associate

Location: Atlanta, Georgia
Posted On: 8/4/2017
Job Code: 3981_AA_GA
Job Description
• Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements.
• Performs customer and account maintenance per reports, client workflow solution, postal mail, or by direct instruction from immediate supervisor.
• Directs all work requests from sources outside the department to immediate supervisor for consideration and approval.
• Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work group’s escalation guidelines.
• Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues.
• Assists in tracking, compiling, and completing reports as assigned.
• Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution.
• May mentor and guide more junior Account Services Specialists and/or proactively assist in production issues and questions.
• Maintains up-to-date procedure manuals and writes drafts for changes to procedures.
• May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures.
• Performs other related duties as assigned.
Category:IT  code:new
Job Requirements
MS Office, Compliance, Management, Direct3D, Research

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Contact Details
Ishan Purohit
E-mail Address