Operating System Analyst

Location: Irving, Texas
Posted On: 8/9/2017
Job Code: 4245_OSA_TX
Job Description
• Field inbound telephone calls for the Global Command Center and gather information regarding client needs and requests.
• Provide updates on open or resolved incidents as needed utilizing Service Now incident ticketing system.
• Follow written scripts for opening new incident records for client reported issues that do not have an existing ticket.
• Update existing incidents based on information provided by internal clients, technical support teams or third party vendors and advise GCC platform technicians of update.
• Utilize Call Management Software to determine which technicians are available and perform call transfer for incidents requiring technical action.

General Characteristics: :
• Bi-lingual in English and Spanish
• Additional language skill in Portuguese preferred, but not required
• Strong telephone communication skills
• Ability to multi-task
• Ability to document customer needs and requests clearly and concisely
Category:IT  code:new
Job Requirements
Avaya, MS Office, Management, Windows 2003, COM, Windows 2000, Windows 98, Technical Support

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Contact Details
Dhaval Panchamiya