Network Analyst

Location: Irving, Texas
Posted On: 8/9/2017
Job Code: 4245_NA_TX
Job Description
• Perform highly effective monitoring in addition to event and fault management of the firm’s infrastructure and applications.
• Provide rapid response to all actionable alerts in order to execute within the Client Command Center proactive based support model
• Mitigate potential or current business impact by taking immediate action in response to monitoring alerts while operating within Client Command Center standard procedures
• Provide effective response when answering phone calls into the Client Command Center Hotline. Serve as the entry point for incidents into the support incident lifecycle; this includes initial incident recording and classification.
• Assist in coordinating conference calls to conduct in-depth technical reviews on on-going incidents and provide notifications to management and business clients regarding critical incidents
• Recognize severe events as they occur through use of the monitoring tools and engage Command Center Management and Technical Support teams immediately upon awareness of severe technology degradation
• Receive calls from internal clients or partners within Client reporting business impacting high severity issues which require immediate engagement. Rapidly engage Command Center Management and Technical Support teams, Telecommunications Carriers, and other Vendors/Partners, upon receipt of these types of calls (Network only)
• Record highly detailed incident descriptions inclusive of technical details and business impact into the Incident Recording system
• Use the monitoring systems to provide the Command Center Management and Technical Support teams an immediate health check on the technology infrastructure that may be involved in the incident
Category:IT  code:new
Job Requirements
Technical Support, UNIX, Management, Mainframe

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Contact Details
Dhaval Panchamiya