Help Desk Support

Location: Plano, Texas
Posted On: 8/4/2017
Job Code: 4261_HDS_TX
Job Description
• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the helpdesk tracking software
• Document internal procedures
• Assist with on boarding of new users
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required
Basic Qualifications:
• High School Diploma, GED, equivalent certification or military experience
• At least 1 year of help desk support experience
• Fluent in English
Category:IT  code:new
Job Requirements
ITIL,Mac,Training,Windows 2003,Windows 98,Engineering

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Contact Details
Arjun Sharma
E-mail Address