Team Lead

 
Location: Detroit, Michigan
Posted On: 8/3/2017
Job Code: 5554_TeamLead_MI
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Job Description
 
Summary
Responsible for planning, coordinating and supervising assigned departments(s)/area(s) to ensure an efficient and cost effective area of responsibility in accordance with established corporate and departmental policies and procedures.

Essential duties and responsibilities include the following.
- Other duties may be assigned.
- Supervise and promote the professional development of assigned staff through selection, development, and exploration of more effective methods of managing projects and time.
- Research, (internally and externally), initiate, and plan strategic changes in assigned department(s)/area(s) to optimize technologies and personnel.
- Recommend and assist in acquisition of technology and other tools or equipment and resources to optimize departmental performance and output.
- Prioritize and assign work to employees and initiate corrective measures to resolve problems, including scheduling or adjusting overtime requirements as necessary.
- Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
- Administer and adhere to Corporate and departmental policies, practices and procedures.

Education and/or Experience:
- Bachelor's Degree in related field preferred.
- A minimum of 90 college credits is required.
- Five (5) years of client and/or related field experience including at least two (2) years of experience in a leadership role.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Skills and Abilities:
- Strong organizational, planning, analytical and communication skills.
- Excellent interpersonal skills necessary to interact with all levels of personnel.
-Working knowledge of PC application and/or mainframe systems preferred.
- Other related skills and/or abilities may be required to perform this job

Requires general knowledge of the area being supervised. May be supervising team members assigned to a particular shift. Administers department policies and procedures. Ensures adequate levels of service are maintained by providing cross-training and/or formal training as necessary. Reviews and ensures a high level of quality and service is maintained by meeting or exceeding commitments. Initiates, develops and enforces standards and procedures in support of improved service. Performs administrative duties. May be heavily involved in technical activities. Relies on experience and judgment to plan and accomplish goals. Creativity is expected. Minimum 3 years related experience preferred. Bachelor's degree in related field preferred.

Education Level:
Bachelor Degree

Years Experience: 3
Category:Non-IT  code:new
 
 
Job Requirements
 
 
Leader,Training
 

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Contact Details
 
Recruiter
Akshara Ak
 
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