Dispatcher

 
Location: Germantown, WI, Wisconsin
Posted On: 8/2/2017
Job Code: WM67718
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Job Description
 
ob Title: Dispatcher
Location: Germantown, WI
Duration: 6+ months (possibility to be extended)


Job Summary:

Communicates back and forth with Client's Drivers to assist with problem resolution while on route.
Handles incoming service orders, directs drivers, and resolves service issues.
Interacts with customers that includes customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.).
Uses Client's proprietary software to enter ticket information and track activity.
Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response
Assign routes and service tickets to appropriate Drivers throughout the day and for the next day; close service tickets each day
Fields incoming calls and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service
Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
Ensures same-day service on missed pick-ups by coordinating Driver movement in the field
Records and documents information from Drivers and distributes to appropriate departments
Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues.
Category:Non-IT  code:new
 
 
Job Requirements
 
 
Dispatch experience
 

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Contact Details
 
Recruiter
Aleli Balais
 
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E-mail Address
 
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