Call Center Representative

 
Location: Newark, Delaware
Posted On: 8/2/2017
Job Code: 3275_CSR_DE
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Job Description
 
Description
• Customer Service Assessment – Minimum 80%
• Typing Assessment
• Behavioral Interview
Role Play –
• debtor (recruiter) and collector (candidate) exercise to measure ability to gain commitment or promise to pay, overcoming objections from the debtor and how do they handle an irate customer.
• This piece is a critical component of the pre-screening process as candidates will be put through a role play exercise during the interview.
• The manager is going to look for the candidate’s ability to convince the customer to pay the debt, understand the reason why it is past due and provide a positive experience for the customer.
Required Skills:
• Excellent communication skills
• Customer Service focus
• Ability to understand and discuss personal and financial difficulties
• Ability to recommend and negotiate payment arrangements
• Demonstrated ability to work in a fast paced environment
• Strong computer skills
• Desired Skills:
• Previous collections experience
• Previous customer service experience
• Strong negotiation skills
Category:Non-IT  code:new
 
 
Job Requirements
 
 
Compliance,Focus,Training
 

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Contact Details
 
Recruiter
Jaimin Shah
 
Phone
 
E-mail Address
 
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