Customer Service Representatives

 
Location: Richmond, Virginia
Posted On: 8/2/2017
Job Code: 7513_CSR_VA
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Job Description
 
Description
• Please modify and/or add to the default job description to tailor it to your specific need.
• Job Summary Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.
• Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires advanced knowledge of the organization, products and/or services.
• Must have good communication and problem-solving skills.
• May research issues or transfer to a research function.
• May involve cross selling or up selling of other financial products.
• Handles customer calls with somewhat more complexity.
• Generally has more than 1 year of experience.
Category:Non-IT  code:new
 
 
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Contact Details
 
Recruiter
Ashraya Prasad
 
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