Technical Support Representative

Location: Rochester, New York
Posted On: 8/1/2017
Job Code: 7317_Tech_NY
Job Description
Work Location: Rochester, NY 14611
Job Title: Technical Support Representative
Duration: 3 Years
· Work in call center receiving calls from Agent and/or customers regarding service affecting issues.
· Coordinate and assist in technical calls with customers, vendors, and technicians as needed to identify and resolve equipment problems.
· Coordinate testing schedule and assist Customer Project Managers, local exchange companies, and/or technicians to isolate and resolve network or customer equipment problems.
· Interface with internal departments (Provisioning, Billing, Sales, etc.).
Category:Non-IT  code:new
Job Requirements
· Desired previous experience in the Telecom industry with service delivery (knowledge of circuit types, Internet protocol).

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Contact Details
Himaxi Solanki